Terms & Conditions
About these Terms and Conditions
Effective date: 20 September 2026
These Terms apply to health-coaching services provided by Sara Benedi Lahuerta trading as Vitae Balance Health Coaching (Vitae Balance, we, us). Contact: hello@vitaebalance.com. 38 Rowanbyrn, A94 XC42, Blackrock, Co. Dublin. By booking, you accept these Terms, the Privacy Notice and the Health Coaching Disclaimer.
Wesbite Disclaimer, Health Coaching Disclaimer and Scope of Practice
The explanations and information provided on this website are only general and high-level explanations and information on how to improve your wellbeing and habits. It does not amount to medical advice, diagnosis or treatment.
Vitae Balance supports adults to make sustainable lifestyle and wellbeing changes through education, reflection, goal-setting, accountability and general information on lifestyle habits, food, movement, sleep, stress and breath awareness. Vitae Balance services are for adults aged 18 and over.
Health coaching is not medical diagnosis or treatment, psychotherapy, counselling, nutritional therapy, dietetics, physiotherapy or emergency care. We do not diagnose conditions, interpret laboratory tests, prescribe medication, supplements, herbs or therapeutic protocols, advise stopping medication, treat mental-health conditions or provide detailed personalised dietary plans.
Seek advice from an appropriately qualified healthcare professional about symptoms, diagnoses, medication, pregnancy, injury, persistent pain, disordered eating, mental-health concerns or other medical matters. In an emergency, contact emergency services. We may recommend referral and pause or end coaching where appropriate.
Any breath-awareness, relaxation or movement suggestion is optional, gentle and educational. Stop if you feel unwell, dizzy, distressed or uncomfortable, and seek appropriate advice. Outcomes cannot be guaranteed.
Terms & Conditions
Services and scope
Vitae Balance provides non-medical health and wellbeing coaching. Services may include goal-setting, education and support concerning sustainable lifestyle habits, general nutrition and movement information, sleep, stress-management practices and, where offered, gentle breath-awareness exercises. We do not diagnose, treat, cure or prevent disease; prescribe medication, supplements or therapeutic protocols; interpret tests; provide detailed personalised meal plans; or provide psychotherapy, counselling or emergency care.
Booking and payment
Package details, price, session length and delivery method are shown at booking or in your booking confirmation email. A booking is confirmed when we issue confirmation and receive the required payment. Payment instructions are sent by email. Unless stated otherwise, payment for the selected package is due at least 24 hours before the first session. We may cancel an unpaid booking.
Rescheduling and cancellation
-
You may reschedule any booked session without charge with at least 48 hours’ notice.
-
With less than 48 hours’ notice, a session may be treated as used, unless we agree that exceptional circumstances justify a different outcome.
-
A missed session, or arrival more than 15 minutes late without contact, may be treated as used.
-
If we reschedule, we will offer a reasonably convenient alternative. If we cancel and cannot offer one, we will refund the affected unused session(s).
-
Package sessions must be used within six months of purchase unless agreed otherwise in writing.
-
You may cancel an online booking within 14 days of purchase without giving a reason and receive a refund in accordance with your statutory rights. If you expressly ask Vitae Balance to begin providing coaching during this period, you may be charged a proportionate amount for services supplied before cancellation.
-
After the statutory cancellation period, Vitae Balance may, at its discretion, offer a goodwill refund of 50% of the package fee where cancellation is requested within 21 days of purchase and only the initial session has taken place. No refund is normally available once the initial session and one follow-up session have taken place.